Once our warehouse has received your parcel and ensured their original condition, we will process your refund to the payment method used to make the purchase. This may take up to 5 business days from the time of return shipment being delivered.

If you have paid with PayPal, please 3-5 business days for the credit to appear. If you’ve paid with a credit card, please 5-7 business days for the credit to appear, depending on your card provider processing time.

Please note: Returns made outside of the 14-day return window will not be eligible for a refund. If an item is returned to us in a condition that is not sellable (unless stated otherwise) the item/s are therefore unfortunately not eligible for a refund.

For footwear returns: Please refrain from using the shoe box as the shipping package, we encourage you to keep the box your order was received in and simply return it back in the same box. We will unfortunately not accept any returns that fail to comply.