We’re truly sorry if you’ve received a faulty item!

It is important to please reach out to our customer care or email shop@highsnobiety.com and state your order ID (begins with an "N").

In order for us to get a better idea of the issue please send us pictures of the damaged item as well. We will provide you with a free return label and will send you a replacement if possible once your return has arrived at our warehouse.

Please note: the ability of an exchange is stock dependant.