When shipping orders to freight forwarders, it's important to be aware that we retain the right to cancel such orders and issue a complete refund. Orders dispatched to freight forwarders often entail intricate logistics, posing a higher risk of potential complications during the shipping journey. To uphold the efficiency and dependability of our services, we have instituted a policy that involves canceling orders sent through third-party forwarding services, mitigating potential issues that may arise.

In the unfortunate event of missing items from orders placed via forwarding services, we must emphasise that the company cannot be held accountable for such instances. Customers utilising freight forwarders assume full responsibility for the delivery and condition of their orders once they have been dispatched to the forwarding address.

Regrettably, the company will not assume any costs related to missing items when orders are placed with forwarding services. Customers are expected to bear the responsibility for any supplementary shipping fees, taxes, or customs charges incurred as a result of utilising a freight forwarding service.

We appreciate your understanding and cooperation in adhering to these policies to ensure a smooth and efficient shopping experience.