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Returns - Online Shop
How to return your online order / item to us
11 articles
What is your Return Policy?
Returns from EU region, UK, USA, and CA
Returns from Germany
Returns from Rest of World Countries
Can I exchange an item?
One or multiple items are missing from my order, what should I do?
I have received the wrong item, what should I do?
I have received a damaged item, what should I do?
I have shipped an item(s) back for return, when will I be refunded?
Do I have to pay for my return shipping?
Price Adjustments